A quick guide to your Flo Account Dashboard

How to view your bill, set up recurring payments, and more.

How to view your energy usage

1. Log in to your Flo Account Dashboard
2. By default, you will be directed to your ‘Energy Usage’ tab. Use the arrows on the top left corner of the card to navigate between a certain period. Or change the view display using the toggle on the top right corner of the card.

How to switch views between multiple premises

If your business has multiple premises that are supplied by Flo, you can switch your dashboard views between those premises.

1. Log in to your Flo Account Dashboard
2. On the top beside the Flo logo, you will see your Flo Account Number and your premise.
3. Click your Flo Account Number and you will see a dropdown of all of your premises associated with your account. Select the premise that you want to view.

If your additional premises are not listed there, contact your account manager and we will sort it out for you. Alternatively, you can also send an email to hello@floenergy.sg

How to view your plan details

1. Log in to your Flo Account Dashboard
2. Click ‘Your Plan’ tab on the navigation bar.
3. Your plan details will be displayed here.

How to view your bill

1. Log in to your Flo Account Dashboard
2. Click ‘Payment & Bills’ tab on the navigation bar.
3. On this page, you will the details of your payment and bills for the premise shown on the top of the page beside the Flo logo.

How to pay your outstanding bill

1. Log in to your Flo Account Dashboard
2. Click ‘Payment & Bills’ tab on the navigation bar.
3. If your current bill is still outstanding, you will see ‘Pay Bill’ button on the first card. Click the button.
4. You will be redirected to the page where you can make the payment. The payment options that are available to you can be found on the right side. Follow the on-screen instruction to make the payment.

How to pay your overdue bill

1. Log in to your Flo Account Dashboard
2. Click ‘Payment & Bills’ tab on the navigation bar.
3. Scroll down to the All Invoices card. Your bill that’s overdue will be highlighted in red. Click the button.
4. You will be redirected to the page where you can make the payment. The payment options that are available to you can be found on the right side. Follow the on-screen instruction to make the payment.

How to set up recurring payment

1. Log in to your Flo Account Dashboard
2. Click ‘Payment & Bills’ tab on the navigation bar.
3. Click ‘Set Up Now →’ button.
4. You will see the list of recurring payment methods that are available to you. Follow the on-screen instruction to finish your set-up.

How to request more login

If your business needs multiple login details for different users, contact your account manager and we will set it up for you. Alternatively, you can also send a request to hello@floenergy.sg